Shipping policy
Shipping Policy
We currently ship to a curated selection of countries, including the USA, Canada, Australia, New Zealand, the UK, most of Europe, and a few additional destinations we’ve personally added along the way.
Our shipping range will continue to grow — if your country isn’t listed at checkout, feel free to contact us and we’ll see what we can do.
Processing Time
All items are produced in limited quantities, and many pieces require special handling.
Please allow 7–14 business days for your order to be processed and prepared for shipping.
(We usually ship sooner — but we prefer to promise realistic timelines.)
Once your order ships, you will receive a confirmation email with tracking details.
Shipping Rates
Shipping costs are automatically calculated at checkout, but here’s a general guide:
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🇪🇺 Europe: 9,90€
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🇺🇸 USA: 15€
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🇨🇦 Canada: 15€
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🇦🇺 Australia: 20€
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Other available countries: approx. 25€
(If shipping is available to your country, it will appear at checkout.)
FREE Worldwide Shipping
Enjoy complimentary worldwide shipping on orders over 150€
Please note: this offer does not apply to original artworks.
Customs & Import Fees
International orders may be subject to customs duties, VAT, or import taxes depending on your country’s regulations.
These charges are not included in the shipping price and remain the responsibility of the customer.
Delivery Time
Delivery time varies depending on your region and local postal service. Estimated transit windows:
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Europe: 3–10 business days
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USA/Canada: 7–20 business days
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Australia/New Zealand: 10–25 business days
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Other available destinations: varies by location
Questions?
If you're unsure whether we ship to your country or you want to request an exception, email us anytime at neptunaworld@gmail.com.